CUSTOMER SERVICE POINT MANAGER

On behalf of our client, we are looking for a customer service point manager who can add value to the company, provide strategic leadership,ensuring sustainable growth, operational excellence and long-term profitability.

1. QUALIFICATIONS 
2. Bachelor degree in insurance and risk managment.
3. A minimum of 5 years of experience in a similar position in the industry.
4. Other professional insurance qualifications will be an added advantage.
5. Experience in the Dar es salaam business environment will be added advantage.                                                                                                                                                                                                                                                                                                                                                                                                                                              RESPONSIBILITIES
6. Manage a Dar city centre custoer service point office and oversee brand promotion in the coastal regions including Mtwara and Lindi.
7. Develop and implement short and long term plans to ensure the customer service point meets set targets.
8.   Develop a strategic plan to increase the direct business portfolio for the Dar CSP office.                       Recruitment of intermediaries such as brokers,banks and agents and managing relationships with them.
9. Build and maintain strong business relationships with all channel partners,ensuring delivery of quality service to them and other clients.
10. Ensure full compliance with statutory and regulatory requirements.
11. Conduct regular training sessions and provide technical support to intermediaries.
12. Serving all the stakeholders