FRONT OFFICE MANAGER

On behalf of our client, we are hiring a Front Office Manager to oversee front desk operations, ensure exceptional guest experiences, and manage the daily activities of the front office team.

Key Responsibilities

• Supervise front desk staff and ensure smooth daily operations.
• Oversee guest check-in and check-out processes.
• Handle guest inquiries, complaints, and requests professionally.
• Maintain accurate records of reservations, room assignments, and billing.
• Train and mentor front office staff to deliver excellent customer service.
• Monitor staff schedules and allocate shifts effectively.
• Ensure compliance with hotel policies and procedures.
• Prepare daily, weekly, and monthly front office reports.
• Implement strategies to improve guest satisfaction and loyalty.
• Manage cash handling and front desk financial transactions.
• Support management in planning and executing hotel operations.

Qualifications

• Minimum of 3 years’ experience in a front office supervisory or managerial role.
• Strong communication and customer service skills.
• Professional appearance and attitude.
• Ability to work flexible shifts, including weekends and holidays.