NIGHT AUDITOR / RECEPTIONIST (2 positions)

Job Summary

We are looking for a professional and customer-focused Night Auditor / Receptionist to join our clients team. The successful candidate will be responsible for handling front desk operations, assisting guests, managing reservations, and performing night audit duties while ensuring excellent customer service standards are maintained at all times.

Key Responsibilities

• Welcome and assist guests professionally during check-in and check-out
• Handle reservations, bookings, and guest inquiries
• Perform night audit procedures and prepare daily reports
• Manage payments, invoices, and cash handling processes
• Ensure smooth communication between departments
• Maintain high standards of customer service and professionalism
• Handle guest concerns and resolve issues promptly
• Ensure the reception area is clean and organized at all times

Qualifications

• Minimum of 3 years’ experience in a similar role
• Previous experience in the hotel industry is mandatory
• Strong communication and customer service skills
• Professional appearance and positive attitude
• Ability to work flexible shifts, including night shifts
• Computer literacy and knowledge of hotel systems is an added advantage