RESERVATION SUPERVISOR
Dar es Salaam
Posted 1 day ago
Job Description
On behalf of our client, we are hiring a reservation Supervisor to manage the reservations team, oversee booking processes, and ensure efficient handling of guest inquiries and room allocations.
Requirements
Key Responsibilities
- Supervise reservation staff and daily booking operations.
- Manage room inventory and ensure optimal occupancy levels.
- Handle guest inquiries and confirm reservations accurately.
- Monitor online booking channels and update availability.
- Coordinate with sales and marketing teams to maximize revenue.
- Train and guide reservation staff in customer service and systems use.
- Prepare reservation reports and analyze booking trends.
- Resolve booking conflicts and special requests promptly.
- Ensure compliance with hotel policies and reservation standards.
- Maintain accurate records of reservations and cancellations.
- Support management in implementing revenue management strategies.
- Assist in developing promotional packages and offers.
Qualifications
- Minimum of 3 years’ experience in reservations or front office supervision.
- Strong communication and customer service skills.
- Professional appearance and attitude.
- Ability to work flexible shifts, including weekends and holidays.